FAQs

  • Check out our cleaning checklists on our Our Services page.

  • It varies according to the size of the home, but on average you can expect the service to be completed between 2-3 hours. Initial cleanings (1st time clients) may require additional cleaning time.

    Basic Cleaning - 2-3 hours on average

    Deep Cleaning - 3-4 hours on average

    Specialized Cleaning - varies depending on requested services

  • Our recommendation is at least every 3 weeks to maintain a clean home.

  • Please refer to Our Pricing under the Our Services link on the Homepage.

  • Yes, they use standard cleaning products.

    If you prefer a specific cleaning product please provide it to the cleaner.

  • Please contact us within 24 hours of completion and we'll do our best to make things right.

  • No. During the booking process we will confirm how you would like for your cleaner to access your home and how to lock up, if needed. Cleaner will provide a completed cleaning checklist to our clients upon the service completion. We do recommend someone is available to approve the cleaning before we the cleaner leaves, but it's not required.

  • Yes, please request during the booking process so the estimate can be adjusted accordingly.

  • The cleaners have a minimum of two years in the field and utilize a Cleaning Checklist after completing a session.

  • Yes, just notify us, and once the cleaner agrees, we'll make it happen.

  • Yes, they will bring everything needed for your cleaning service. If you prefer specific cleaning products please provide them to your cleaner.

  • Yes, the cleaners all have 2+ years of experience.

  • Yes.

    Rescheduling or Canceling - Contact us up to 24 hours before your scheduled service to avoid a penalty fee.

  • Holiday availability varies. Use our Book Now option for availability.

    During extreme weather conditions, services may be canceled or rescheduled for safety reasons.

  • Whether you enter your home with a key, code, or app, we're flexible on how you want us gaining access.

  • Your card will not be charged until your cleaning services have been completed. A temporary hold is placed on your card 24 hours prior to service to ensure sufficient funds.

  • Yes, all our cleaners must pass a national criminal background check before joining the Tex-Maid team.